Black Diamond Spas Warranty

1 year warranty on the shell surface of the spa

The manufacturer provides the user of the spa a 1 year warranty against blistering or delamination of the spa’s shell

Warranty for components:

  • 2 years on the Control Box & keypads
  • 1 Year on Pumps & Pipework
  • 1 Year On Heaters
  • 1 Year on Labour
  • 6 Months On Speakers

There is no warranty on bulbs, fuses, and gaskets. Accessories such as covers, cover lifters, and steps will be warranted if damaged on delivery. 

Extent of Warranty

This warranty extends only to the original consumer purchaser of the Black Diamond Spas hot tub when purchased and originally installed within the boundaries of the United Kingdom. This warranty begins on your delivery date of the hot tub, but in no event later than one year from the date of purchase. This warranty terminates upon any transfer of ownership, or if the hot tub is installed or relocated outside the boundaries of the United Kingdom by the original consumer purchaser prior to the expiration of the warranty period.

Warranty Performance

To make a claim under this warranty, contact Black Diamond Leisure Limited via email, or fill in the simple warranty form.

You must give Black Diamond Spas your written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time you discover the claim. Black Diamond Spas reserves the right to inspect the malfunction or defect on location.

Black Diamond Spas or it’s Authorised Service Agent will replace any defects covered by this warranty. Except as described herein, you will not be charged for parts, or freight costs for parts necessary to repair the hot tub for defects covered by this warranty. Labour is not included after the first year (Parts Only) after 1 year .


Limited to replacement parts only, No Labour provided after the first year. The first year includes Parts and labour.

Except as described as above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Black Diamond Spas’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Black Diamond Spas failure to follow Black Diamond Spas Owner’s Manual, or repairs made or attempted by anyone other than an authorised representative of Black Diamond Spas Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit for a list of manufacturers approved accessories.


To the extent permitted by law, Black Diamond Spas shall not be liable for loss of use of the hot tub or other incidental or consequential costs, expenses, or damages, including but not limited to the removal of any deck or custom fixture or any cost to remove or reinstall the hot tub, if needed.

Any implied warranties, including the implied warranties of merchant ability and fitness for a particular purpose, are limited to the duration of the applicable warranty stated above.

Annual servicing

It’s mandatory for your spa to be serviced, by us, at least once a year. If a service on your spa is carried out by a 3rd party other than ourselves, then your warranty will be void.

Exclusions to Product Warranty

If damage to the spa has resulted from an Act of God, force majeure, moving of the spa, improper installation, unstable power conditions, customer negligence, customer abuse, weather and sunlight damage or damage caused in shipment.

If damage to the spa has resulted from operation outside – temperature exceed 41°C.

If the spa has been subjected to any alterations, after-market product installations, misuses, abuses, or if any repairs are attempted by anyone other than its authorised dealers.

If damage to the spa has resulted from improper use of thermo cover.

If damage to the spa has resulted from clogged, dirty and/or clogged filter. The spa warranty will be void if the owner does not follow all the instructions in the owner’s manual regarding the proper use and care of the spa. Warranty does not apply to filters!

If damage to the spa has resulted from improper electrical installation, voltage drop, peak voltage and/or operation is outside the pale of + / – 10% voltage range.

If damage is caused from the water level being too high, then overflowing externally or internally

If damage is caused from improper pit / sinking of the spa with insufficient drainage

If water damage of any sort relating to the area the swim spa where Hot Tub is situated

Damage caused by unapproved sanitizers such as calcium hypochlorite, sodium hypochlorite,“tri-chlor”type chlorine or sanitizing chemicals that remain undissolved on the spa surface,

Damage due to dirty, clogged or calcified filter cartridge.

Damage caused by failure to provide an even, sufficient support of spa, low water level.

If damage to the spa has resulted from debris in jets (i.e. sand, dirty calcium, leaves etc.).

Warranty does not extend to the waste water manifold (drain hose), pillows, filters, bulbs and/or pump sealing.

There is no warranty on bulbs, fuses, and gaskets. Accessories such as covers, cover lifters, and steps will be warranted if damaged on delivery.

Chemical & Filter usage : Filters must be replaced at least every 3 months ( New ) Chemicals must be bought from our store or website ( Aqua Excellent All-In-One Product ) 

Mandatory Electrical conditions:

For electrical installation, it is required to build a 30mA circuit breaker (life safety relay), which is just connected to the spa (not allowed to connect any other devices). This 30 mA circuit breaker is not permitted to be installed in the same place as the spa.

Required to install IEC, RCCB system in spa`s common surroundings.

Length of cable is 3 metres at the place of spa installed.

It is obligatory to observe all information, details and requirements which are in the product`s installation diagram regarding electricity demand and drain installation.


The Warranty expressions specified excludes any other implied or oral undertakings. Purchasers also have current rights under statute which will be respected. After a period of 12 months, for the purpose of assessing liability, all aspects covered by this Warranty will be treated on a pro-rata basis. Black Diamond Leisure Ltd or its agents will not be liable for any incidental or consequential loss or injury. Nor will Black Diamond Leisure Ltd be liable for costs associated with but not limited to building alterations or finishes and under no circumstances will be liable for greater expense than the amount paid for the product.

The spa owner must do everything stated in the spa owners’ manual and warranty letter to safeguard and maintain the spa.


Need to claim on the warranty? Save time by completing the simple Warranty Claim form.

OEM 4 - Sterling Silver

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