As the founder of Black Diamond Spas, James set out to create a company rooted in quality, trust, and exceptional customer care. Drawing on years of experience in the spa industry, he built a business that prioritizes delivering premium products and providing comprehensive service—from the initial consultation to dedicated aftercare. James’s unwavering commitment to excellence and customer satisfaction has established Black Diamond Spas as a trusted brand renowned for its reliability and unparalleled support.
Jake, as the Director of Black Diamond Spas, plays a pivotal role in shaping the company’s vision and driving its success. He oversees key aspects of the business, from strategy development and team leadership to ensuring operational excellence. With a focus on delivering a customer-centric sales experience, Jake ensures every client feels supported and informed throughout their journey, free from pressure or rushed decisions. His deep understanding of Black Diamond Spas’ products, coupled with his dedication to fostering growth and innovation, ensures the company continues to deliver exceptional quality and unmatched aftersales support. Jake’s leadership is integral to maintaining the high standards that define Black Diamond Spas.
Olli is the creative mind behind Black Diamond Spas’ marketing strategies, focusing on building the brand’s presence and reaching new customers. With a knack for storytelling and a data-driven approach, Olli crafts campaigns highlighting the unique quality and customer care defining Black Diamond Spas. Olli is also on hand to assist with any customer queries and ensure the entire process from ordering to delivery is as seamless as possible.
Terry is the cornerstone of our Service and Repair Team, with over 8 years of unparalleled experience in the hot tub industry. His technical prowess and innovative problem-solving have earned him a reputation as the go-to expert for all things spa-related. Whether leading routine maintenance or overseeing Swim Spa Deliveries, Terry ensures that every project is executed flawlessly.
Specialising in Air Source Heat Pump Installation and advanced technical repairs, Terry’s dedication and attention to detail guarantee customer satisfaction at every step.
Jay is one of our trusted installation specialists, making sure every spa is delivered safely and set up perfectly for our customers. From handling logistics on the road to installing spas with care and precision, Jay takes pride in making the whole process smooth and stress-free.
Jay specialises in safe delivery and expert installation, ensuring every spa is delivered with care and set up to perfection for our customers.
Grant is an integral member of the delivery team at Black Diamond Spas. Known for his friendly and dependable approach, he takes pride in ensuring every delivery is handled with exceptional care—from secure transportation to a smooth setup process. In addition to his delivery expertise, Grant is always on hand to troubleshoot issues with hot tubs, swim spas, or heat pumps, making him a great asset to the team.
Grant specialises in tight-access deliveries and hi-ab deliveries
Ant is a key member of the Black Diamond Spas team, known for his friendly attitude and reliability. Whether he’s handling deliveries or carrying out services, Ant always pays close attention to the little things, making sure every job is finished to a high standard. He’s great at navigating tight-access deliveries, and just as skilled when it comes to servicing hot tubs, swim spas, or heat pumps.
Gary is a valued member of the Black Diamond Spas team, known for his friendly approach and strong work ethic. You might hear him called “Gary the Cloth” around here, and that’s because he always has a cloth in hand, ensuring everything is spotless! He plays a key role in both installations and maintenance, and his attention to detail is second to none.
Bobs may not have an official title, but he’s definitely in charge of warehouse security — especially when it comes to snacks and treats. Known for his expert tail wags and occasional “bark meetings,” he keeps the team on their toes and makes sure every delivery is properly sniffed over. When he’s not overseeing operations, you can find him napping in the sun or “helping” with the paperwork (aka chewing on it). A key member of the team, Bobs ensures that everything runs with plenty of paws-itive energy.
As the founder of Black Diamond Spas, James set out to create a company rooted in quality, trust, and exceptional customer care. Drawing on years of experience in the spa industry, he built a business that prioritizes delivering premium products and providing comprehensive service—from the initial consultation to dedicated aftercare. James’s unwavering commitment to excellence and customer satisfaction has established Black Diamond Spas as a trusted brand renowned for its reliability and unparalleled support.
Jake, as the Director of Black Diamond Spas, plays a pivotal role in shaping the company’s vision and driving its success. He oversees key aspects of the business, from strategy development and team leadership to ensuring operational excellence. With a focus on delivering a customer-centric sales experience, Jake ensures every client feels supported and informed throughout their journey, free from pressure or rushed decisions. His deep understanding of Black Diamond Spas’ products, coupled with his dedication to fostering growth and innovation, ensures the company continues to deliver exceptional quality and unmatched aftersales support. Jake’s leadership is integral to maintaining the high standards that define Black Diamond Spas.
Olli is the creative mind behind Black Diamond Spas’ marketing strategies, focusing on building the brand’s presence and reaching new customers. With a knack for storytelling and a data-driven approach, Olli crafts campaigns highlighting the unique quality and customer care defining Black Diamond Spas. Olli is also on hand to assist with any customer queries and ensure the entire process from ordering to delivery is as seamless as possible.
Terry is the cornerstone of our Service and Repair Team, with over 8 years of unparalleled experience in the hot tub industry. His technical prowess and innovative problem-solving have earned him a reputation as the go-to expert for all things spa-related. Whether leading routine maintenance or overseeing Swim Spa Deliveries, Terry ensures that every project is executed flawlessly.
Specialising in Air Source Heat Pump Installation and advanced technical repairs, Terry’s dedication and attention to detail guarantee customer satisfaction at every step.
Jay is one of our trusted installation specialists, making sure every spa is delivered safely and set up perfectly for our customers. From handling logistics on the road to installing spas with care and precision, Jay takes pride in making the whole process smooth and stress-free.
Jay specialises in safe delivery and expert installation, ensuring every spa is delivered with care and set up to perfection for our customers.
Grant is an integral member of the delivery team at Black Diamond Spas. Known for his friendly and dependable approach, he takes pride in ensuring every delivery is handled with exceptional care—from secure transportation to a smooth setup process. In addition to his delivery expertise, Grant is always on hand to troubleshoot issues with hot tubs, swim spas, or heat pumps, making him a great asset to the team.
Grant specialises in tight-access deliveries and hi-ab deliveries
Ant is a key member of the Black Diamond Spas team, known for his friendly attitude and reliability. Whether he’s handling deliveries or carrying out services, Ant always pays close attention to the little things, making sure every job is finished to a high standard. He’s great at navigating tight-access deliveries, and just as skilled when it comes to servicing hot tubs, swim spas, or heat pumps.
Gary is a valued member of the Black Diamond Spas team, known for his friendly approach and strong work ethic. You might hear him called “Gary the Cloth” around here, and that’s because he always has a cloth in hand, ensuring everything is spotless! He plays a key role in both installations and maintenance, and his attention to detail is second to none.
Bobs may not have an official title, but he’s definitely in charge of warehouse security — especially when it comes to snacks and treats. Known for his expert tail wags and occasional “bark meetings,” he keeps the team on their toes and makes sure every delivery is properly sniffed over. When he’s not overseeing operations, you can find him napping in the sun or “helping” with the paperwork (aka chewing on it). A key member of the team, Bobs ensures that everything runs with plenty of paws-itive energy.
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